Microsoft Rewards responds to unjustified suspensions

summary

  • Microsoft Rewards confirmed and resolved the suspensions.

  • Accounts erroneously flagged for suspension regained points after correction.

  • Some users still had issues where they had to restart the devices for the accounts to be normal.

Microsoft Awards It has issued an official statement regarding the suspension of recent accounts that users have reported. This upset many Microsoft Rewards users, as they had done nothing wrong to warrant the suspension.

Earlier, thousands of users started reporting that their Microsoft Rewards accounts were flagged and suspended. The suspension alleged that users did one of several things, including having more than one account, providing false information, using the rewards program in areas where it's not available, or using bots or VPNs to earn more points than they should. They must be guilty. However, those reporting these suspensions claimed to have done neither.

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Microsoft Rewards has now officially responded to the concerns, acknowledging that an unspecified issue led to the inadvertent suspension. There's no explanation as to what went wrong, although some users have speculated that the company may be working on new ways to identify fraudsters and that the rollout didn't work properly. Regardless, Microsoft thankfully caught on to the problem pretty quickly and has already released a fix that should restore the suspension to all accounts that were wrongly flagged. Many users have since reported that their accounts are back to normal, with points earned through Xbox Game Pass quests and other online tasks properly restored to what they were before.

Microsoft noted that any affected accounts will be back to normal “within the next few hours,” and accordingly, not all users will get their accounts back to normal right away. As the hours passed, more users recovered their accounts. However, some reported that not only did they have to log in and out of the app, but they also had to completely restart their computer or phone to get the account to appear correctly again. Those still having trouble with the rewards program should do the same. If unsuccessful, it is recommended to contact support for further assistance.

Microsoft Rewards has caused problems for users in the past, but it's usually because of a change in how rewards are earned or how much money users receive after completing certain tasks. While it can be annoying to run into problems like this wave of suspensions or reward changes, at the end of the day, Microsoft Rewards still allows users to get gift cards and even Xbox Game Pass subscriptions for free. With any luck, Microsoft can figure out what went wrong with this release and make sure it doesn't happen again.

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