ANZ customers unable to access money after bank outage

Customers at one of Australia’s big four banks have reported being unable to access their money following a suspected outage.

ANZ customers took to social media on Friday amid reports users were unable to access the bank’s online service since about midday.

Customers also reported being unable to reach the bank via their telephone line, with one person stating that “everyone is having problems”.

“ANZ down. I am locked out of my account. Cannot pay rent or payroll. Just went to the branch and they have closed it,” Ben O’Brien wrote.

“The young guy said they are all locked out of their own system and unknown when it will be up and running.”

Adam Preen also reported being “locked out” of his ANZ business account on workers’ pay day, and was unable to reach ANZ by phone.

“What am I supposed to tell people, sorry I can’t pay you today. The numbers given also say during normal working hours,” he said.

“It’s a public holiday on Monday so people can’t get paid till Tuesday. I’d drive into my local branch but they are only open till 1pm.

“They don’t have the sense to post something on their website – this is nothing short of appalling”

Daniel Smith also reported issues with the bank’s telephone and online services, stating: “ANZ is down across the country it seems.

“Error messages for online banking or app, and call centres can‘t take calls. Branches closed.”

Website DownDetector, which tracks app outages, reported receiving about 8000 reports about ANZ sometime after 11am.

At the same time, shoppers at Woolworths stores in the ACT, Victoria, and NSW reported being unable to access EFTPOS services.

Seven News reported a national outage was impacting between 20-30 stores nationwide, with the cause still being investigated.

A Woolworths spokesperson told Seven that “an IT outage” was affecting EFTPOS in a “small number of stores”.

“Stores remained open with cash still being able to be used,” the spokesperson said.

“The cause has been identified and EFTPOS is being restored.

“We thank everyone for bearing with us this morning.”

On Twitter, one shopper shared a photo of a makeshift sign put up in the store informing patrons of the outage.

“We temporarily have no ‘efpos’ due to no internet,” the sign read.

“Cash only. Sorry for the convenience.”

ANZ have been contacted for comment.

More to come.

Read related topics:Woolworths

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